What should you be reading to help you commission, design and manage a better nonprofit website and offer better services online? Here’s a round-up of publications I think you should take a look at. Most of them are available as free PDFs. There are a few more general nonprofit IT resources in there too.
Web Accessibility Pack for Voluntary and Community Organisations (booklet & CD)
Download the Web Accessibility Guide (PDF 1.7 MB)
This booklet from the ICT Hub is a practical introduction to web accessibility and tell you how to make your website accessible at little or no cost. It explains what web accessibility is, the benefits and what the law says, as well as giving guidance for web managers, commissioners, designers and developers.

How to Use New Media Guide and New Media Case Studies
Download a copy of How to Use New Media (PDF 944 KB)
Download a copy of New Media Case Studies (PDF 701 KB)
The Media Trust published two booklets highlighting how VCOs can make the most of new media technology and giving practical examples of 10 organisations that have done it. I wrote several of the case studies. (Continue Reading)