This plugin adds new functionality to your existing WordPress website. It enables you to publish a searchable directory of local health and community services so that the public can rate and review them. For Healthwatch, public feedback is gold dust.
Rate and Review plugin features
- Upload local services data (for example, from a spreadsheet downloaded from CQC).
- Data fields including name, address, phone, website etc.
- Categorise local services using whatever wording you prefer (for example, GPs, dentists, care homes).
- Assign an icon to each category. Includes two sets of icons specially commissioned for this plugin, or you can use the icon set provided by Healthwatch England, or upload your own.
- The public can browse for local services by category or search for them by name.
- They use a simple form to leave feedback on a specific service and give it a star rating (e.g. 4 out of 5).
- The form uses Google ReCaptcha to protect against spam.
- You moderate all comments before they go live, so no embarrassing incidents.
- Anyone can see the feedback but it’s anonymous, hiding the commenter’s identity.
- If the local service wants to leave a response to the feedback, you can publish it alongside the original comment.
- Adapts to use the same branding as your website.
Why use WordPress?
WordPress powers a quarter of the world’s websites. It’s popular because it makes it easy for non-techies to manage a website’s content; it’s reliable and secure; it’s “open source” and maintained by an active group of coders who are also its users.
WordPress is very flexible because it’s extensible: we can change the whole look and style of a website by changing its theme; and add new functionality with a plugin.
Pricing for the Rate and Review plugin
The pricing structure is simple: £2,500 for the first year, then £2,000 for each subsequent year.
In the first year, this includes:
- Installation and configuration of the Rate and Review plugin;
- One or more online training sessions;
- Importing of local services data, for example from spreadsheets provided by CQC;
- Test and review before launch;
- Incorporation of your suggestions into the plugin as modifications or new features;
- Once ready, launching the new feature and tracking success (measured in feedback).
In the first and subsequent years this includes:
- Ongoing maintenance and monitoring of the plugin’s effectiveness;
- The installation of quarterly new versions of the plugin, with each new version bringing new and useful features (for example, coming soon: enabling users to find local services on a map);
- Support and advice by phone and email whenever you need it, and an openness to adapt the plugin if it will benefit other Healthwatch too.
A Google Ad Grant gives a non-profit organisation £7,500+ worth of free advertising per month. Those ads appear prominently in Google searches, can be targeted at people in your geographical area (very handy for local Healthwatch) and done right, give a big boost to the amount of visits and feedback you get. Apply at www.google.co.uk/grants. It’s quick and easy to get a grant and you should get an answer promptly. What’s more difficult is writing the ads, choosing relevant keywords and knowing how to optimise your ad campaigns to attract the most visitors. That’s why I offer a Google Ad Grants management service for non-profits.
Which local Healthwatch use the Scaffold theme and Rate and Review plugin?
Want to see what it looks like in the wild? The plugin can be seen on the websites of:
Note that these websites have differences, they’re not identikit. The theme is flexible and can be customised. More Healthwatch coming soon, including Wiltshire and Gloucestershire, so watch this space.
What about the admin screens? These screenshots give you some idea, but if you want to know more, please contact me for an online demonstration.